Category: Home Living
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100% PORTUGUESE PRODUCT
SAFETY AND PROTECTION
SHIPPING TO EUROPE
How can we help?
Here you can find the answers to the most frequently asked questions asked by our customers.
Any other questions not answered, please contact us directly by phone, email or through our social networks.
To order products on our website and receive them comfortably at the desired address:
1. Add products, view cart and proceed to checkout
Select the products you want to buy and click the “add to cart”. You can review, confirm and change the added products on the “View cart” page (click on the “basquet” icon on top right corner of the page). When ready, click the “Proceed to checkout” button.
2. Checkout: Billing and shipping details
Fill in your billing details and double check that your address, postcode and email is entered correctly.
If you prefer to ship the products to a different address click on “Ship to a different address?” and fill in the details.
To have the order to be addressed to a different name, use the “Order notes” field.
3. Review your order and select payment method
Review your order, notice that the shipping price is automatically calculated according to your products and shipping address. The final price includes VAT.
Select your payment method, you can choose from the tradicional Maestro or Visa debit or credit cards. Portuguese MBway or Multibanco.
Confirm the Terms and conditions checkbox and click on the “Place order”.
You will get directed to the payment method page, fill in the details and click the “Pay now” button.
4. Check your email and payment
In a few minutes you will receive an email from “Tamar Boutique” <[email protected]> with your order and payment details.
If you can’t find our email, check the Promotions or Spam folders. If you do not receive our email within the next 2 hours, contact us.
When your payment had been received we will initiate the shipping process.
The shipping of products sold in our online shop will be carried out by CTT – Correios de Portugal.
All orders are shipped from our Boutique Tamar store in Lagos.
How are orders packaged?
All products are meticulously packed with appropriate materials according to size, weight and other characteristics, to ensure that they arrive at your home in perfect condition.
When do I receive the order?
After payment is received, items will be carefully prepared and shipped within 3 business days. Shipping typically takes 3-7 business days after dispatching, depending on your location. For the Azores and other International countries it can take: 7 to 15 working days, or more for further away countries.
Can I follow the delivery process of my order?
Yes. Once the order has been dispatched, you will receive an email in order to track the delivery. You will be able to check the carrier’s website for the status of your order and follow the entire delivery process.
Exchange and Return
How can I cancel an order?
You must send us an email requesting the cancellation. Cancellation cannot be made if the order has already been shipped. If the shipment has not yet taken place, the order may or may not be canceled depending on what is agreed between Boutique Tamar and the customer.
How do I receive a refund from Boutique Tamar?
The refund of an item not sent or returned will be made to the account or IBAN indicated by the customer when requesting a refund, or through Paypal or credit card, if you have made the payment through this means.
I want to return an item, how do I do it?
There will only be accepted exchanges / returns of ordered products from our online shop, within 14 days after the delivery date. Articles directly collected in our store-gallery cannot be returned.
How can I make a complaint?
For complaints, grievances and other issues related to after-sales assistance, you should send an email to [email protected] with the subject “Complaint” and later you will receive a contact from us related to your complaint / complaint.
Security and Data Protection
Is buying online at Boutique Tamar safe?
Yes. The Boutique Tamar online store uses the latest data encryption technology to maintain the integrity of all information related to your personal data.
All purchases made online at Boutique Tamar website are encrypted under the ssl protocol – the standard protocol for secure transactions on the internet – which allows the encryption of all information related to your order at the time of confirmation.
What is the Tamar store’s data protection policy?
Boutique Tamar follows compliance with European Union Regulation (“GDPR”), on the protection of individuals with regard to the processing of personal data, as well as other applicable legislation.
At any time, the Client may request access, rectification, deletion, opposition, limitation of treatment or data portability, and should, for this purpose, send an e-mail to [email protected].
For more information, you can consult the page: Privacy & Cookies Policy